Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.
Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time.
Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person offering products or services remotely to consumers.
Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques.
CESOP: The Central Electronic System of Payment Information introduced by the European Union to monitor payment service providers.
Article 2 – Identity of the Entrepreneur
Business Name: Ellie & Mae
Trade Name: Ellie & Mae
Chamber of Commerce (KvK) Number: 99107570
VAT Number: NL868800880B01
Customer Service Email: support@ellieandmae.com
Article 3 – Applicability
These general terms and conditions apply to every offer made by Ellie & Mae and to every distance contract concluded between the entrepreneur and the consumer.
Before the agreement is concluded, the text of these general terms and conditions will be made available to the consumer electronically or in another accessible manner.
Article 4 – The Offer
All offers are non-binding. Ellie & Mae reserves the right to modify offers at any time.
The offer clearly specifies the total costs, including shipping fees, customs duties, and any additional charges that may be collected by postal or courier services.
Article 5 – The Agreement
The agreement is established once the consumer accepts the offer and complies with the specified terms.
Ellie & Mae will confirm acceptance of the order immediately via email.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days of receiving the product, without providing any reason.
Return shipping costs are borne by the consumer when exercising the right of withdrawal.
Article 7 – Costs in Case of Withdrawal
Ellie & Mae will reimburse payments received from the consumer within 14 days of the withdrawal, provided the returned product has been received in its original condition and packaging.
Article 8 – Customs, Import Duties, and VAT Liability
8.1
All goods offered and sold through this website are shipped under the delivery term Delivered Duty Unpaid (DDU) as defined under the Incoterms.
This means that the customer is solely responsible for all costs and obligations arising from the importation of the goods into the destination country.
8.2
Such obligations include, but are not limited to:
a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and any other taxes applicable at the point of entry
b) customs clearance costs, including brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services
c) compliance with local laws, regulations, and certification requirements in the destination country
8.3
Ellie & Mae does not act as the importer of record for any order. Legal title and responsibility for the goods transfer to the customer once the shipment is dispatched.
Ellie & Mae is not liable for any delays, seizures, refusals, or fines resulting from the customer’s failure to comply with applicable import laws or customs requirements.
8.4
Ellie & Mae provides the necessary commercial documentation for international shipments, including where required:
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commercial or pro forma invoice
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product description
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declared value
However, Ellie & Mae does not guarantee that the documentation or goods will satisfy specific import requirements in the destination country.
The customer is solely responsible for verifying whether the ordered goods may legally be imported.
8.5
The customer agrees to indemnify and hold Ellie & Mae harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties due to non-compliance with import regulations.
8.6
Customers are strongly advised to consult their local customs authority before placing an order to avoid unexpected charges, delays, or refusals at the border.
Article 9 – CESOP Compliance
As of 2024, payment service providers operating in the European Union must report cross-border payment data to the Central Electronic System of Payment Information (CESOP).
Ellie & Mae complies with these regulations. Transaction data may therefore be recorded and monitored by relevant payment service providers and authorities in accordance with EU legislation.
Article 10 – Conformity and Warranty
Ellie & Mae ensures that products comply with the agreement and with applicable legal requirements.
Complaints regarding defects must be reported in writing within 14 days of discovery.
Products must be returned in their original packaging and condition.
Article 11 – Delivery
Orders are delivered within 30 days, unless otherwise agreed.
If a delay occurs, the consumer will be informed within 14 days of placing the order.
Orders are shipped under terms that designate the customer as the recipient and responsible party for import procedures.
Ellie & Mae ensures that shipments comply with international shipping regulations but is not responsible for delays caused by customs procedures or import inspections.
Failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund.
Article 12 – Complaint Resolution
Complaints must be submitted in writing within 7 days of discovering the issue.
Ellie & Mae will respond to complaints within 14 days. If additional time is required, the consumer will receive an estimated resolution timeline.
Article 13 – Disputes
These terms and conditions are governed by Dutch law.
Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.